Mutua de Accidentes de Canarias (MAC) is a Social Security partner organization that is a leader in occupational health and financial benefits management. Its staff includes doctors, nurses, and administrative personnel who are responsible for providing healthcare coverage and support to thousands of mutual insurance policyholders in the Canary Islands, in a highly demanding environment subject to public regulations and strict confidentiality requirements.
The arrival of the pandemic posed a historic challenge: to accelerate the digitization of its services in record time, to provide continuity of care to its patients remotely, to ensure that the management and payment of benefits were not interrupted, and to do all this under the umbrella of the National Security Scheme (ENS). The operational pressure on the IT department was immense, facing high demand for innovative, secure solutions that ensured regulatory compliance.